Alex Taylor Internet enthusiast

Okta – Day 15 – End User Support & The Okta Help Center


Okta Basics Curriculum: Okta End User Support + Navigating the Okta Help Center (two courses)

We’re at the end of the Okta Basics training here – the last couple of lessons are about getting support and finding additional resources – I’ve been linking good resources as I’ve discovered them in the help centre and elsewhere, and I have a few others I’ll share here.

These last two lessons are pretty basic – resetting user passwords, resetting MFA, nothing special.

Okta has a toolkit they call the End User Adoption Toolkit that has some interesting resources for Okta admins and customers who are rolling the tool out to their users.

The toolkit includes: 

  • Adoption Project Plan
  • Key Roles and Responsibilities
  • Success Objectives
  • Communication Plans
  • Communication Templates
  • End User Training Plans
  • End User Training Assets
I love a good pre-built project plan…

The Okta Help Center at is easy to navigate, and there are TONS of resources in here to dig into.

They have a couple different ‘ask questions’ options – a question + answer page and a dev forum.

Last page I’d recommend bookmarking is the Okta status page at – always worth keeping an eye on if you’re experiencing any issues with your service.

About the author

By alexntaylor
Alex Taylor Internet enthusiast

Privacy advocate
Process developer
Product manager

Experience in information security, customer success, compliance and privacy, risk management, identity and access, and service deployment. Former teacher. Always learning.

We should hang out.