Okta Basics Curriculum: Okta End User Support + Navigating the Okta Help Center (two courses)
We’re at the end of the Okta Basics training here – the last couple of lessons are about getting support and finding additional resources – I’ve been linking good resources as I’ve discovered them in the help centre and elsewhere, and I have a few others I’ll share here.
These last two lessons are pretty basic – resetting user passwords, resetting MFA, nothing special.
Okta has a toolkit they call the End User Adoption Toolkit that has some interesting resources for Okta admins and customers who are rolling the tool out to their users.
The toolkit includes:
- Adoption Project Plan
- Key Roles and Responsibilities
- Success Objectives
- Communication Plans
- Communication Templates
- End User Training Plans
- End User Training Assets
The Okta Help Center at support.okta.com is easy to navigate, and there are TONS of resources in here to dig into.
They have a couple different ‘ask questions’ options – a question + answer page and a dev forum.
Last page I’d recommend bookmarking is the Okta status page at status.okta.com – always worth keeping an eye on if you’re experiencing any issues with your service.